Sunpower Energy by G&A Ltd.
Last updated: 12th July 2025
1. Company Information
Company Details:
Company Name: Sunpower Energy by G&A Ltd.
Registration Number: HE [XXXXXX] (Cyprus)
Registered Address: [Company Address], Cyprus
Email: info@sunpowerenergy.com.cy
Phone: +357 [Phone Number]
VAT Number: [Cyprus VAT Number]
2. Acceptance of Terms
By accessing and using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
2.1 Scope of Agreement
These terms apply to:
Use of our website (www.sunpowerenergy.com.cy)
Solar consultation services
Solar installation projects
Ongoing maintenance and support services
3. Services Overview
3.1 Solar Energy Services
Sunpower Energy by G&A Ltd. provides:
Consultation Services: Free solar assessments and system design
Installation Services: Professional solar panel installation
Maintenance Services: Ongoing system maintenance and support
Monitoring Services: System performance monitoring and reporting
3.2 Service Areas
We provide services throughout Cyprus, including:
Nicosia and surrounding areas
Limassol and coastal regions
Larnaca and eastern Cyprus
Paphos and western districts
Famagusta region
Troodos mountain communities
4. Website Use
4.1 Permitted Use
You may use our website for:
Learning about solar energy solutions
Requesting quotes and consultations
Accessing information about our services
Contacting our team for support
4.2 Prohibited Use
You may not:
Use our website for unlawful purposes
Attempt to damage or disrupt our website
Copy or redistribute our content without permission
Submit false or misleading information
Use automated systems to access our website
4.3 Intellectual Property
All content on our website is owned by Sunpower Energy by G&A Ltd. or licensed to us. This includes:
Text, images, and graphics
Company logos and branding
Technical specifications and documentation
Software and website functionality
5. Quotations and Estimates
5.1 Quote Validity
Free Quotes: Valid for 30 days from issue date
Pricing: Subject to site survey confirmation
Availability: Based on product and installer availability
5.2 Site Survey Requirements
Accurate quotes require:
Physical site inspection
Roof condition assessment
Electrical system evaluation
Local authority compliance check
5.3 Quote Acceptance
Quotes must be accepted in writing
Deposit required to confirm project start
Final pricing confirmed after detailed survey
6. Installation Services
6.1 Installation Process
Our installation process includes:
Pre-Installation Survey: Detailed technical assessment
Permit Applications: Handling required permits and approvals
Equipment Procurement: Sourcing certified components
Professional Installation: Certified installer team
System Commissioning: Testing and grid connection
Documentation: Providing all warranties and certificates
6.2 Installation Timeline
Standard Residential: 1-3 days installation
Commercial Projects: Timeline varies by size
Weather Dependency: May affect scheduled dates
Permit Delays: Outside our control
6.3 Customer Responsibilities
Customers must:
Provide safe access to installation areas
Ensure structural integrity of roof/mounting areas
Obtain necessary building permissions (if required)
Be available during key installation phases
7. Warranties and Guarantees
7.1 Equipment Warranties
Solar Panels: 25-year manufacturer warranty
Inverters: 10-20 year manufacturer warranty (varies by brand)
Mounting Systems: 15-year warranty
Monitoring Equipment: 5-year warranty
7.2 Installation Warranty
Workmanship: 5-year comprehensive warranty
Roof Penetrations: 10-year leak warranty
Electrical Work: Compliant with Cyprus electrical standards
7.3 Performance Guarantee
Power Output: Guaranteed to manufacturer specifications
System Monitoring: Performance tracking included
Maintenance Support: Ongoing technical support
8. Payment Terms
8.1 Payment Schedule
Residential Projects:
20% deposit upon contract signing
60% upon delivery of equipment
20% upon completion and commissioning
Commercial Projects:
Payment terms negotiated per project
Progress payments based on milestones
8.2 Payment Methods
Accepted payment methods:
Bank transfer (preferred)
Certified cheque
Credit card (processing fees may apply)
8.3 Late Payment
Interest charged on overdue amounts (2% per month)
Installation may be suspended for non-payment
Legal action may be pursued for significant delays
9. Cancellation and Refunds
9.1 Customer Cancellation Rights
Cooling-off Period: 7 days after contract signing
Before Installation: Cancellation with equipment costs
After Installation Begins: Limited refund available
9.2 Company Cancellation Rights
We may cancel projects if:
Customer fails to make required payments
Site conditions are unsafe or unsuitable
Required permits cannot be obtained
Customer breaches terms of agreement
9.3 Refund Process
Refunds processed within 30 days
Equipment costs may be deducted
Installation costs non-refundable after work begins
10. Limitation of Liability
10.1 Service Limitations
Our liability is limited to:
Direct costs of services provided
Replacement of defective equipment
Correction of installation defects
10.2 Excluded Damages
We are not liable for:
Indirect Damages: Lost profits, business interruption
Weather Events: Force majeure circumstances
Third-Party Actions: Utility company decisions
Pre-existing Conditions: Building or electrical issues
10.3 Insurance
We maintain appropriate insurance for:
Public and product liability
Professional indemnity
Workers' compensation
11. Force Majeure
Neither party is liable for delays or failures due to:
Natural disasters or severe weather
Government regulations or permit delays
Utility company requirements
Supplier delays beyond our control
Pandemic or health emergency restrictions
12. Data Protection and Privacy
12.1 Information Collection
We collect customer information for:
Service delivery and project management
Legal and regulatory compliance
Communication and support
12.2 Privacy Rights
Customers have rights under GDPR including:
Access to personal information
Correction of inaccurate data
Deletion of personal information
Objection to processing
See our Privacy Policy for complete details.
13. Dispute Resolution
13.1 Initial Resolution
Disputes should first be addressed through:
Direct communication with our customer service team
Written complaint to management
Good faith negotiation
13.2 Formal Disputes
If informal resolution fails:
Mediation: Preferred method through Cyprus mediation services
Arbitration: Binding arbitration under Cyprus law
Court Action: Cyprus courts have jurisdiction
13.3 Consumer Rights
Consumers retain rights under:
Cyprus Consumer Protection Law
EU Consumer Rights Directive
Cyprus Distance Selling Regulations
14. Governing Law
14.1 Applicable Law
These terms are governed by:
Cyprus Law: Primary governing jurisdiction
EU Regulations: Where applicable
Industry Standards: Cyprus renewable energy standards
14.2 Jurisdiction
Cyprus courts have exclusive jurisdiction over disputes, except where EU law provides otherwise.
15. Regulatory Compliance
15.1 Cyprus Regulations
We comply with:
Cyprus Energy Regulatory Authority (CERA) requirements
Cyprus Organization for Standardization (CYS)
Electrical Contractors Association of Cyprus standards
Building regulations and permit requirements
15.2 Quality Standards
Our installations meet:
IEC international standards
EN European standards
Cyprus national electrical codes
Manufacturer specifications
16. Terms Updates
16.1 Modification Rights
We may update these terms to reflect:
Changes in Cyprus law or EU regulations
Industry standard updates
Service improvements
Business practice changes
16.2 Notification
Changes will be communicated through:
Website posting with effective date
Email notification to existing customers
Notice during ongoing projects
16.3 Continued Use
Continued use of our services after changes constitutes acceptance of updated terms.
17. Severability
If any provision of these terms is found invalid or unenforceable:
The invalid provision will be modified to be enforceable
Other provisions remain in full effect
The overall agreement remains valid
18. Contact Information
For questions about these terms:
General Inquiries: Email: info@sunpowerenergy.com.cy Phone: +357 [Phone Number]
Legal/Contract Issues: Email: legal@sunpowerenergy.com.cy
Customer Service: Phone: +357 [Phone Number] Business Hours: Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 2:00 PM
Registered Office: Sunpower Energy by G&A Ltd. [Company Address] Cyprus
Effective Date: [Date] Next Review: [Date + 12 months]
These terms and conditions are available in English and Greek. In case of discrepancy, the English version prevails.