Terms and Conditions
Sunpower Energy by G&A Ltd.
Last updated: 2nd October 2025
1. Company Information
Company Details
Company Name: Sunpower Energy by G&A Ltd.
Registration Number: HE439632 (Cyprus)
Registered Address: Panagioti Zouvani 1, 5390, Ammochostos, Cyprus
Email: info@sunpowerenergycy.com
Phone: +357 99523184
Website: www.sunpowerenergycy.com
2. Acceptance of Terms
By accessing and using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
2.1 Scope of Agreement
These terms apply to:
Use of our website (www.sunpowerenergycy.com)
Solar consultation services
Solar installation projects
Ongoing maintenance and support services
All communications and interactions with Sunpower Energy by G&A Ltd.
2.2 Binding Agreement
By using our services, you acknowledge that:
You have read and understood these terms
You have the legal capacity to enter into this agreement
You agree to comply with all applicable laws and regulations
3. Services Overview
3.1 Solar Energy Services
Sunpower Energy by G&A Ltd. provides:
Consultation Services
Free solar assessments and feasibility studies
Custom system design and energy analysis
Financial savings calculations
Government incentive guidance
Installation Services
Professional solar panel installation
Residential and commercial projects
Grid-tied and off-grid systems
Battery storage solutions
Maintenance Services
Ongoing system maintenance and support
Performance optimization
Emergency repairs
Annual inspections
Monitoring Services
Real-time system performance monitoring
Energy production reporting
Fault detection and alerts
Performance guarantee verification
3.2 Service Areas
We provide services throughout Cyprus, including:
Nicosia and surrounding areas
Limassol and coastal regions
Larnaca and eastern Cyprus
Paphos and western districts
Ammochostos (Famagusta) region
Troodos mountain communities
Service availability may vary by location. Contact us to confirm coverage in your area.
4. Website Use
4.1 Permitted Use
You may use our website for:
Learning about solar energy solutions and technologies
Requesting quotes, consultations, and information
Accessing information about our services and products
Contacting our team for support and inquiries
Reading educational content and blog posts
4.2 Prohibited Use
You may not:
Use our website for unlawful purposes or fraudulent activities
Attempt to damage, disable, or disrupt our website or servers
Copy, reproduce, or redistribute our content without written permission
Submit false, misleading, or fraudulent information
Use automated systems (bots, scrapers) to access our website
Reverse engineer or attempt to extract source code
Impersonate Sunpower Energy or our representatives
Interfere with other users' access to the website
4.3 Intellectual Property
All content on our website is owned by Sunpower Energy by G&A Ltd. or licensed to us, including:
Text and Content: All written material, descriptions, specifications
Images and Graphics: Photos, diagrams, illustrations, infographics
Logos and Branding: Company name, logos, trademarks, service marks
Technical Documentation: Specifications, guides, manuals
Software and Functionality: Website code, features, tools
Copyright Notice: © 2025 Sunpower Energy by G&A Ltd. All rights reserved.
You may not use our intellectual property without prior written consent, except for:
Personal, non-commercial reference
Sharing links to our website
Fair use for educational purposes (with proper attribution)
5. Quotations and Estimates
5.1 Quote Validity and Terms
Free Quotes:
Valid for 30 days from issue date
Subject to availability of materials and labor
Prices based on current market rates
Pricing:
Subject to site survey confirmation
May be adjusted based on actual site conditions
Includes detailed breakdown of costs (equipment, labor, permits)
Availability:
Based on product and installer availability
Seasonal demand may affect scheduling
We reserve the right to decline projects outside our service capability
5.2 Site Survey Requirements
Accurate quotes require a comprehensive assessment:
Physical Site Inspection:
Roof structure and orientation
Shading analysis
Available installation space
Access for equipment and personnel
Technical Evaluation:
Roof condition and load-bearing capacity
Electrical system evaluation and capacity
Meter location and connection points
Grid connection requirements
Compliance Assessment:
Local authority requirements
Building regulations
Neighborhood restrictions or covenants
Utility company specifications
5.3 Quote Acceptance
Acceptance Process:
Quotes must be accepted in writing (email or signed document)
Deposit required to confirm project start (see Payment Terms)
Final pricing confirmed after detailed pre-installation survey
Quote Changes:
We reserve the right to adjust quotes if site conditions differ from initial assessment
Material price increases beyond our control may necessitate price adjustments
Any changes will be communicated and require customer approval
6. Installation Services
6.1 Installation Process
Our comprehensive installation process includes:
1. Pre-Installation Survey
Detailed technical and structural assessment
Final system design and specifications
Equipment selection confirmation
2. Permit Applications
Handling all required permits and approvals
Coordination with Cyprus Electricity Authority (EAC)
Local authority building permits (if required)
3. Equipment Procurement
Sourcing certified, high-quality components
Ensuring manufacturer warranties are valid
Quality control inspection upon delivery
4. Professional Installation
Certified installer team with Cyprus qualifications
Compliance with all safety regulations
Minimal disruption to your property
5. System Commissioning
Complete system testing
Grid connection and activation
Performance verification
6. Documentation and Training
Providing all warranties and certificates
System operation training
Maintenance guidelines
Monitoring system setup
6.2 Installation Timeline
Standard Residential Systems (3-10 kW):
Installation: 1-3 days
Total project duration: 4-8 weeks (including permits)
Commercial Projects:
Timeline varies by size and complexity
Detailed schedule provided during planning phase
Factors Affecting Timeline:
Weather conditions (installation postponed during rain or high winds)
Permit approval delays (outside our control)
Equipment delivery schedules
Customer availability and site readiness
Communication:
We provide regular progress updates
Advanced notice of installation dates
Flexibility for rescheduling when necessary
6.3 Customer Responsibilities
Customers must ensure:
Site Access:
Safe, unobstructed access to installation areas
Secure parking for installation vehicles
Clear pathways for equipment transport
Structural Requirements:
Roof structure is sound and load-bearing
Electrical panel has adequate capacity
No asbestos or hazardous materials present
Permissions:
Obtain necessary building permissions if required
Inform neighbors of upcoming work (courtesy)
Ensure property access rights are clear
Availability:
Be available during key installation phases
Provide access to electrical panel and meter
Be present for system commissioning and training
Utilities:
Provide access to electricity and water if needed
Coordinate with utility companies as required
7. Warranties and Guarantees
7.1 Equipment Warranties
All equipment comes with manufacturer warranties:
Solar Panels:
Performance Warranty: 25 years (typically 80-90% output guaranteed)
Product Warranty: 10-15 years (varies by manufacturer)
Coverage: Manufacturing defects, performance degradation
Inverters:
Warranty Period: 10-20 years (varies by brand and model)
Extended Warranty: Available for purchase on select models
Coverage: Manufacturing defects, component failures
Mounting Systems:
Warranty: 15-25 years
Coverage: Structural integrity, corrosion resistance
Battery Storage (if applicable):
Warranty: 10 years (varies by manufacturer)
Coverage: Capacity retention, manufacturing defects
Monitoring Equipment:
Warranty: 5 years
Coverage: Hardware defects, functionality issues
7.2 Installation Warranty (Workmanship)
Sunpower Energy by G&A Ltd. provides:
Comprehensive Workmanship Warranty:
Duration: 5 years from installation completion
Coverage: All installation work, electrical connections, mounting systems
Included: Labor costs for covered repairs
Roof Penetration Warranty:
Duration: 10 years
Coverage: Waterproofing and leak protection at all roof penetrations
Included: Repair of any leaks resulting from our installation
Electrical Work Warranty:
Standards: Compliant with Cyprus electrical codes and regulations
Certification: Work performed by licensed electricians
Coverage: All electrical connections, wiring, safety devices
7.3 Performance Guarantee
System Performance:
Guaranteed to meet manufacturer specifications
Performance verified during commissioning
Annual production estimates provided (weather-dependent)
Monitoring and Support:
Real-time performance tracking included
Fault alerts and diagnostics
Technical support throughout warranty period
Maintenance Support:
Ongoing technical assistance
Guidance on system optimization
Emergency support for critical issues
Warranty Exclusions:
Damage caused by customer modifications
Damage from natural disasters or external factors
Normal wear and tear
Neglect or improper maintenance
Unauthorized repairs or alterations
8. Payment Terms
8.1 Payment Schedule
Residential Projects (Standard):
20% Deposit - Upon contract signing
Secures project scheduling
Initiates permit applications
Confirms equipment order
60% Progress Payment - Upon delivery of equipment to site
Equipment delivered and inspected
Installation crew scheduled
Prior to installation commencement
20% Final Payment - Upon completion and commissioning
Installation complete
System tested and operational
Grid connection activated
All documentation provided
Commercial Projects:
Payment terms negotiated per project based on size and complexity
Progress payments tied to specific milestones
Retention amount may apply (typically 5-10%)
Maintenance Contracts:
Annual payment in advance
Monthly payment plans available
Invoiced separately from installation
8.2 Payment Methods
Accepted Payment Methods:
Bank Transfer (Preferred)
Direct transfer to our Cyprus bank account
Bank details provided on invoice
Payment reference required
Certified Cheque
Made payable to "Sunpower Energy by G&A Ltd."
Cleared funds required before proceeding
Credit/Debit Card
Processing fees may apply (typically 2-3%)
Fees disclosed before processing
Secure payment processing
Payment Currency: Euro (EUR)
Invoicing:
Official invoices provided for all payments
VAT included as per Cyprus tax law
Invoices issued within 5 business days
8.3 Late Payment
Interest Charges:
2% per month (24% annual) charged on overdue amounts
Interest calculated from due date until payment received
Project Impact:
Installation may be suspended for non-payment
Delays in payment may affect project timeline
Equipment may be held pending payment clearance
Collections:
Legal action may be pursued for significant payment delays
Customer responsible for collection costs and legal fees
Negative impact on credit rating possible
Grace Period:
7-day grace period before late fees apply
Communication encouraged if payment difficulties arise
9. Cancellation and Refunds
9.1 Customer Cancellation Rights
Cooling-Off Period:
7 days after contract signing to cancel without penalty
Full refund of deposit minus administrative costs (€50)
Must be communicated in writing
Before Equipment Delivery:
Cancellation possible with deduction of:
Equipment ordering costs
Permit application fees (non-refundable)
Administrative and design costs
Refund typically 50-70% of deposit
After Equipment Delivery:
Cancellation possible with deduction of:
Full equipment costs (non-refundable)
Permit fees
Administrative costs
Refund minimal or none
After Installation Begins:
Very limited refund available
Customer liable for all costs incurred to date
Equipment installed becomes customer property
Customer may owe additional amounts
9.2 Company Cancellation Rights
We reserve the right to cancel projects if:
Payment Issues:
Customer fails to make required payments according to schedule
Payment methods fail or are declined
Customer demonstrates inability to pay
Site Issues:
Site conditions are unsafe or unsuitable for installation
Structural integrity concerns arise
Access issues cannot be resolved
Regulatory Issues:
Required permits cannot be obtained
Utility company refuses grid connection
Local authority prohibits installation
Contract Breach:
Customer breaches material terms of agreement
Customer provides false or misleading information
Customer behavior is threatening or inappropriate toward our staff
Refund in Company Cancellation:
Full refund of all payments if we cancel
Exception: If cancellation due to customer misrepresentation or breach
9.3 Refund Process
Processing Time:
Refunds processed within 30 business days
Refund to original payment method
Written notification provided
Deductions:
Equipment costs deducted if equipment ordered or delivered
Non-refundable permit fees deducted
Administrative costs may apply
Equipment Return:
If equipment delivered but not installed, customer may:
Return equipment for refund (minus restocking fee 15%)
Keep equipment (no refund for equipment value)
10. Limitation of Liability
10.1 Service Limitations
Our liability is limited to:
Direct Costs: Actual costs of services provided
Equipment Replacement: Replacement of defective equipment under warranty
Installation Defects: Correction of installation defects covered by our workmanship warranty
Maximum Liability: Total amount paid by customer for the specific project
10.2 Excluded Damages
We are not liable for:
Indirect and Consequential Damages:
Lost profits or revenue
Business interruption or downtime
Lost energy savings
Opportunity costs
Reputational damage
Force Majeure Events:
Natural disasters, severe weather, or acts of God
War, terrorism, or civil unrest
Government actions or regulatory changes
Pandemics or public health emergencies
Third-Party Actions:
Cyprus Electricity Authority (EAC) decisions or delays
Utility company requirements or connection refusals
Government permit delays or denials
Manufacturer product recalls or failures
Pre-Existing Conditions:
Building or roof structural issues present before installation
Electrical system deficiencies not caused by our work
Property damage unrelated to our installation
Existing code violations
Customer Actions:
Damage caused by customer modifications or unauthorized repairs
Neglect or improper maintenance
Failure to follow operating instructions
Third-party repairs or alterations
10.3 Insurance Coverage
Sunpower Energy by G&A Ltd. maintains appropriate insurance:
Public and Product Liability Insurance:
Coverage for property damage and bodily injury
Protection for customers and third parties
Minimum coverage as required by Cyprus law
Professional Indemnity Insurance:
Coverage for professional errors and omissions
Design and consultation liability protection
Workers' Compensation:
Coverage for all employees and subcontractors
Compliance with Cyprus labor laws
Insurance Certificates:
Available upon request
Provided to customers and authorities as needed
11. Force Majeure
Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including:
Natural Events:
Earthquakes, floods, storms, or severe weather
Fires, lightning strikes, or natural disasters
Epidemics, pandemics, or public health emergencies
Governmental Actions:
Government regulations, orders, or restrictions
Permit delays or regulatory changes
Import/export restrictions
Emergency declarations or lockdowns
Utility and Infrastructure:
Cyprus Electricity Authority requirements or delays
Grid connection delays or technical issues
Utility company outages or service interruptions
Supply Chain:
Supplier delays or manufacturing disruptions
Shipping delays or transportation issues
Material shortages beyond our control
Other Events:
Labor strikes or work stoppages
War, terrorism, or civil unrest
Cyberattacks or IT system failures
Force Majeure Procedure:
Affected party must notify other party promptly
Performance obligations suspended during force majeure event
Parties work together to minimize impact
If event continues beyond 90 days, either party may terminate agreement without penalty
12. Data Protection and Privacy
12.1 Information Collection
We collect customer information for:
Service Delivery: Project management, installation coordination, technical support
Legal Compliance: Cyprus tax requirements, regulatory reporting, warranty management
Communication: Updates, support, maintenance reminders
Quality Assurance: Service improvement, performance monitoring
12.2 Data Processing
Legal Basis:
Contract performance (fulfilling our services)
Legal obligation (Cyprus business regulations)
Legitimate interest (business operations, fraud prevention)
Consent (marketing communications)
Data Shared With:
Equipment manufacturers (warranty registration)
Cyprus Electricity Authority (grid connection)
Subcontractors (installation services)
Payment processors (secure transactions)
12.3 Privacy Rights (GDPR)
Under the General Data Protection Regulation, customers have rights to:
Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion (subject to legal retention requirements)
Restriction: Limit how we process your data
Portability: Receive data in machine-readable format
Object: Object to processing based on legitimate interest
Withdraw Consent: For marketing communications
Exercise Your Rights:
Email: info@sunpowerenergycy.com
Phone: +357 99523184
Response time: Within 30 days
Full Details: See our complete Privacy Policy at www.sunpowerenergycy.com/privacy-policy
13. Dispute Resolution
13.1 Initial Resolution
We are committed to resolving disputes amicably. First steps:
1. Contact Customer Service:
Email: info@sunpowerenergycy.com
Phone: +357 99523184
Clearly describe the issue and desired resolution
2. Management Review:
Escalation to management if initial response unsatisfactory
Written complaint reviewed within 7 business days
Formal response provided with proposed solution
3. Good Faith Negotiation:
Both parties commit to resolving disputes cooperatively
Direct communication and transparency
Reasonable efforts to reach mutually acceptable solution
13.2 Formal Dispute Resolution
If informal resolution fails:
Mediation (Preferred):
Conducted through Cyprus mediation services
Voluntary, non-binding process
Cost-effective alternative to litigation
Both parties share mediation costs
Arbitration:
Binding arbitration under Cyprus law
Arbitration Association of Cyprus
Arbitrator's decision is final and enforceable
Limited grounds for appeal
Court Action (Last Resort):
Cyprus District Courts have jurisdiction
Litigation costs may be awarded to prevailing party
Governed by Cyprus Civil Procedure Rules
13.3 Consumer Rights
These terms do not limit your statutory rights as a consumer under:
Cyprus Consumer Protection Law:
Law 112(I)/2012 implementing EU Consumer Rights Directive
Right to clear information and fair treatment
Protection against unfair commercial practices
EU Consumer Rights Directive:
14-day cooling-off period for distance contracts (where applicable)
Right to clear pre-contractual information
Protection against unfair contract terms
Cyprus Distance Selling Regulations:
For contracts concluded remotely (online, phone)
Additional consumer protections
Right to Complain:
Cyprus Consumer Protection Service
Cyprus Energy Regulatory Authority (CERA) for energy-related issues
European Consumer Centre Cyprus (ECC Cyprus)
14. Governing Law and Jurisdiction
14.1 Applicable Law
These Terms and Conditions are governed by:
Cyprus Law:
Contract Law (Cap. 149)
Sale of Goods Law
Consumer Protection Law
All applicable Cyprus legislation
EU Regulations:
Where directly applicable in Cyprus
EU Consumer Rights Directive
GDPR (Data Protection)
Industry Standards:
Cyprus renewable energy regulations
Cyprus Electricity Authority codes
International quality standards (IEC, EN)
14.2 Jurisdiction
Exclusive Jurisdiction:
Cyprus District Courts have exclusive jurisdiction
Location: Appropriate court based on contract value and defendant location
Exception: EU law may provide additional jurisdiction options for consumers
Language:
Court proceedings conducted in Greek
Translation of documents may be required
15. Regulatory Compliance
15.1 Cyprus Regulatory Compliance
Sunpower Energy by G&A Ltd. complies with all applicable Cyprus regulations:
Cyprus Energy Regulatory Authority (CERA):
Net metering and net billing regulations
Renewable energy licensing
Grid connection requirements
Cyprus Electricity Authority (EAC):
Technical specifications for grid-tied systems
Connection approval procedures
Safety and performance standards
Cyprus Organization for Standardization (CYS):
Quality certification requirements
Product standards and testing
Electrical Contractors Association of Cyprus:
Professional licensing and certification
Ethical standards and best practices
Building and Planning:
Cyprus Planning and Building Regulations
Local authority permit requirements
Structural safety standards
15.2 Quality and Safety Standards
Our installations meet or exceed:
International Standards:
IEC 61215: Solar panel design qualification
IEC 61730: Solar panel safety qualification
IEC 62446: Grid-connected PV system documentation
European Standards:
EN 50549: Connection requirements for generating plants
EN 61439: Low-voltage switchgear assemblies
EN 62305: Lightning protection
Cyprus National Standards:
Cyprus electrical code requirements
Cyprus building regulations
Fire safety standards
Manufacturer Specifications:
All equipment installed per manufacturer guidelines
Warranty compliance maintained
Quality control procedures followed
16. Terms Updates and Changes
16.1 Right to Modify
We reserve the right to update these Terms and Conditions to reflect:
Changes in Cyprus law or EU regulations
New services or products offered
Industry standard updates or best practices
Operational or business practice changes
Clarifications or corrections
16.2 Notification of Changes
Changes will be communicated through:
Website Notification:
Updated terms posted on our website
"Last updated" date revised
Prominent notice of material changes
Email Notification:
Email sent to existing customers (if changes affect ongoing relationships)
30 days' notice for material changes
Summary of key changes provided
Project Notification:
Notice provided during ongoing projects if relevant
Opportunity to discuss changes
16.3 Acceptance of Changes
Continued Use:
Continued use of our services after changes constitutes acceptance
30-day grace period for existing customers to object
Existing Contracts:
Changes do not affect existing signed contracts
Existing projects governed by terms in effect at contract signing
New terms apply to future services only
Right to Terminate:
If you disagree with material changes, you may terminate relationship
Refund provisions apply as outlined in Section 9
17. Severability and Waiver
17.1 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:
The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the invalid provision will be severed
All other provisions remain in full force and effect
The overall agreement remains valid and binding
17.2 Waiver
No Waiver by Conduct:
Our failure to enforce any provision does not constitute a waiver
Delay in exercising rights does not waive those rights
Single or partial exercise of any right does not prevent further exercise
Waiver Must Be Written:
Any waiver must be in writing and signed by authorized representative
Waiver applies only to specific instance stated
Does not waive future enforcement of same or other provisions
18. Entire Agreement
18.1 Complete Understanding
These Terms and Conditions, together with:
Our Privacy Policy
Any signed quotation or contract
Equipment manufacturer warranties
constitute the entire agreement between you and Sunpower Energy by G&A Ltd., superseding all prior:
Discussions or negotiations
Representations or agreements
Written or oral communications
18.2 No Reliance
You acknowledge that:
You have not relied on any statement, representation, or promise not expressly stated in these terms
You have been given opportunity to review these terms carefully
You have been advised to seek independent legal advice if desired
18.3 Amendments
Amendments to these terms (other than general updates per Section 16) must be:
Made in writing
Signed by authorized representatives of both parties
Attached to or referenced in the specific project contract
19. Contact Information
General Inquiries
Email: info@sunpowerenergycy.com
Phone: +357 99523184
Website: www.sunpowerenergycy.com
Customer Service
Phone: +357 99523184
Email: info@sunpowerenergycy.com
Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
Public Holidays: Closed
Registered Office
Sunpower Energy by G&A Ltd.
Panagioti Zouvani 1
5390, Ammochostos
Cyprus
Company Registration: HE439632
Email: info@sunpowerenergycy.com
20. Language
These Terms and Conditions are available in:
English (primary legal version)
Greek (Ελληνικά)
In case of any discrepancy between the English and Greek versions, the English version prevails for legal interpretation purposes.
Effective Date: 2nd October 2025
Next Review: October 2026
Acknowledgment:
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
These Terms and Conditions were last reviewed and updated on 2nd October 2025 to ensure compliance with current Cyprus and EU regulations.